Contact Us - FAQ & Customer Support
We’re here to help! Whether you have questions about our products, your order, or anything else, feel free to reach out to us. Below, you’ll find answers to frequently asked questions and our contact details.
faq
Frequently Asked Questions
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary by location, but most customers in New Zealand receive their items within 6-10 business days. During peak periods, such as Black Friday or Christmas, shipping may take longer.
Will my sprayer include an AU/NZ adapter?
Yes! All our sprayers come with an AU/NZ adapter. In rare cases, if it's shipped separately, we’ll ensure you receive it quickly. Feel free to contact us if you have any concerns.
What if I receive a damaged or defective product?
If your product arrives damaged or defective, please contact us immediately. We offer a hassle-free replacement or refund policy. Just send us a photo and description of the issue, and we’ll resolve it promptly.
Can I return my product if I’m not satisfied?
Absolutely. We offer a 90-day satisfaction guarantee. If you’re not happy with your purchase, contact us within 90 days to arrange a return or exchange. Please ensure the product is in its original condition.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, and American Express), PayPal, and Afterpay for your convenience.
Contact Form
Contact Details
Email: info@paintpronz.com
Phone: Comming soon
Office Hours: Monday to Friday, 9:00 AM - 5:00 PM NZT